{"id":45389,"date":"2025-10-16T13:23:09","date_gmt":"2025-10-16T13:23:09","guid":{"rendered":"https:\/\/americanorchestras.org\/?p=45389"},"modified":"2025-10-16T13:23:11","modified_gmt":"2025-10-16T13:23:11","slug":"power-of-inclusion-charlotte-symphony-orchestra-focus-on-a-welcoming-culture","status":"publish","type":"post","link":"https:\/\/americanorchestras.org\/power-of-inclusion-charlotte-symphony-orchestra-focus-on-a-welcoming-culture\/","title":{"rendered":"Power of Inclusion &#8211; Charlotte Symphony Orchestra: Focus on a Welcoming Culture"},"content":{"rendered":"\n<p>The core values are right there on the website. Directly after the popular lead value of \u201chighest artistic integrity\u201d comes: \u201cWelcoming: We foster a culture of warmth and belonging that draws the best from our employees and creates an inclusive space for our community; where everyone is accepted, valued, and treated with empathy, dignity, and respect.\u201d<\/p>\n\n\n\n<p>These are not just words at the Charlotte Symphony Orchestra (CSO). The current strategic plan details how communications and transparency will help unify staff and musicians as \u201cone CSO.\u201d The Organizational Culture Committee (including musicians, staff, and board) holds the orchestra accountable to its goals. A subcommittee, the Employee Engagement Group, plans social events and recruits employees to volunteer with community partner organizations to foster shared experiences and friendships.<\/p>\n\n\n\n<p>Maribeth Baker is the CSO\u2019s Human Resources Counselor. She says it is important to have multiple channels for receiving input and feedback: some employees may be comfortable speaking up in a town hall setting, others less so. The CSO\u2019s Innovation Hub is an internal online platform that invites new ideas of all kinds. Submissions can be anonymous or credited, and the Innovation Committee commits to considering every idea submitted. One Innovation Hub outcome: CSO now participates in the local Pride Parade.<\/p>\n\n\n\n<p>Another channel for input is a periodic employee roundtable, led by Baker, notably with no leadership present, encouraging frank discussion. One request heard there was for more transparency around budgeting. As a result, the VP for Finance presented financial reports and took questions at an all-staff meeting.<\/p>\n\n\n\n<p>Professional development is another aspect of caring for staff. CSO has a budget to support training and provides access to LinkedIn Learning to all managers. Baker suggests in particular that they explore courses on inclusion and belonging, which might come in the form of 20 micro-lessons. The leadership team sometimes watches LinkedIn Learning videos as part of their meetings.<\/p>\n\n\n\n<p>Baker feels that showing care for musicians can be more challenging than for staff because they are in a separate workspace and on a different schedule. Office Manager Amy Hine makes a point of bringing snacks and small gifts to musicians at rehearsals, and leaving notes in mailboxes. \u201cThe musicians are touched,\u201d Baker says. \u201cEven though we don\u2019t share space every day, we\u2019re intentional about making sure they feel part of the team. They\u2019ve told us they feel noticed\u2014and that means a lot.\u201d The CSO\u2019s weekly internal newsletter recognizes both staff and musicians with get-to-know-them features, revealing hobbies and interests. \u201cWe care enough to ask, and to share,\u201d says Baker. \u201cIt\u2019s a lot of little things.\u201d<\/p>\n\n\n\n<p>She credits Music Director Kwam\u00e9 Ryan as \u201ca phenomenal listener and communicator.\u201d He focuses on musicians individually, and he shows up. Ryan attended a training Baker provided the orchestra (at their request) on unconscious bias, and afterward, he acknowledged the ideas he took away to implement. Ryan also participates in the Innovation Committee meetings and is enthusiastic about hearing new ideas from musicians and staff alike, which has recently resulted in a performance called \u201cBeethoven x Beyonce.\u201d<\/p>\n\n\n\n<p>\u201cIt\u2019s important that we demonstrate our core values from the very beginning,\u201d Baker says. A \u201cbuddy system\u201d pairs up new staffers with veterans from different departments, to answer questions and help them find their way. Baker believes these efforts are especially helpful to new hires, ensuring they feel welcomed and supported from the start\u2014particularly those whose backgrounds or experiences might be underrepresented\u2014without singling them out for special treatment.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><\/p>\n<\/blockquote>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50\"><a class=\"wp-block-button__link has-coral-background-color has-background wp-element-button\" href=\"https:\/\/americanorchestras.org\/power-of-inclusion-the-case-for-prioritizing-inclusive-culture-what-the-study-tells-us\/\">Previous: The Case for Prioritizing Inclusive Culture\u2014What the Study Tells Us<\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50\"><a class=\"wp-block-button__link has-coral-background-color has-background wp-element-button\" href=\"https:\/\/americanorchestras.org\/power-of-inclusion-lansing-symphony-orchestra-communication-starts-at-the-top\/\">Next: Lansing Symphony Orchestra: Communication Starts at the Top<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-coral-background-color has-background has-text-align-left wp-element-button\" href=\"https:\/\/americanorchestras.org\/catalyst-guide-the-power-of-inclusion\/\">Return to the full guide<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p id=\"1\"><em>Photo: Charlotte Symphony Orchestra staff and musicians enjoy an impromptu lunch together outside after a season &#8220;welcome&#8221; event.<\/em> <em>Photo courtesy of the Charlotte Symphony Orchestra.<\/em><\/p>\n\n\n\n<p><\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Directly after the popular lead value of \u201chighest artistic integrity\u201d comes: \u201cWelcoming: We foster a culture of warmth and belonging that draws the best from our employees and creates an inclusive space for our community; where everyone is accepted, valued, and treated with empathy, dignity, and respect.\u201d<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":20,"featured_media":45490,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[133],"tags":[],"class_list":["post-45389","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-learn","format-guide","topic-equity-diversity-inclusion"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Power of Inclusion - Charlotte Symphony Orchestra: Focus on a Welcoming Culture - americanorchestras.org<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/americanorchestras.org\/power-of-inclusion-charlotte-symphony-orchestra-focus-on-a-welcoming-culture\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Power of Inclusion - Charlotte Symphony Orchestra: Focus on a Welcoming Culture - americanorchestras.org\" \/>\n<meta property=\"og:description\" content=\"Directly after the popular lead value of \u201chighest artistic integrity\u201d comes: \u201cWelcoming: We foster a culture of warmth and belonging that draws the best from our employees and creates an inclusive space for our community; where everyone is accepted, valued, and treated with empathy, dignity, and respect.\u201d\" \/>\n<meta property=\"og:url\" content=\"https:\/\/americanorchestras.org\/power-of-inclusion-charlotte-symphony-orchestra-focus-on-a-welcoming-culture\/\" \/>\n<meta property=\"og:site_name\" content=\"americanorchestras.org\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/www.facebook.com\/orchleague\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-16T13:23:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-16T13:23:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/americanorchestras.org\/wp-content\/uploads\/2025\/10\/1025_LEAGUE_CAT_GUIDE_2025_1800x675_4_CHARLOTTE-scaled.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"960\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Joanna Bettelheim\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@orchleague\" \/>\n<meta name=\"twitter:site\" content=\"@orchleague\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joanna Bettelheim\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/americanorchestras.org\/power-of-inclusion-charlotte-symphony-orchestra-focus-on-a-welcoming-culture\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/americanorchestras.org\/power-of-inclusion-charlotte-symphony-orchestra-focus-on-a-welcoming-culture\/\"},\"author\":{\"name\":\"Joanna Bettelheim\",\"@id\":\"https:\/\/americanorchestras.org\/#\/schema\/person\/141366fc8ad5dbeeddd66de957dbcd87\"},\"headline\":\"Power of Inclusion &#8211; 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