{"id":45397,"date":"2025-10-16T13:22:24","date_gmt":"2025-10-16T13:22:24","guid":{"rendered":"https:\/\/americanorchestras.org\/?p=45397"},"modified":"2025-10-16T13:22:25","modified_gmt":"2025-10-16T13:22:25","slug":"power-of-inclusion-detroit-symphony-orchestra-inclusion-drives-a-turnaround","status":"publish","type":"post","link":"https:\/\/americanorchestras.org\/power-of-inclusion-detroit-symphony-orchestra-inclusion-drives-a-turnaround\/","title":{"rendered":"Power of Inclusion &#8211; Detroit Symphony Orchestra: Inclusion Drives a Turnaround"},"content":{"rendered":"\n<p>In 2010, the Detroit Symphony Orchestra (DSO) went out on strike over pay cuts proposed by management. The strike lasted six months, leaving many musicians bitter over concessions. Tensions were understandably high between staff and musicians. Then-CEO Anne Parsons and Board Chair Philip Fisher focused on rebuilding relationships, and staff turnover resulted in key positions being held by new hires.<\/p>\n\n\n\n<p>General Manager Kathryn Ginsburg was among those hires. \u201cThere was a lot of hurt,\u201d she recalls. \u201cBut it was an opportunity to build the culture we wanted.\u201d After years of intentional work on inclusion and belonging, the DSO can now boast a notably healthy workplace. They have coined the term \u201cone DSO<em>.<\/em>\u201d \u201cOur last four negotiations have finished early,\u201d Ginsburg says. \u201cWe do it with mutual respect.\u201d<\/p>\n\n\n\n<p>\u201cBuilding individual relationships with every musician onstage\u2014that\u2019s something I\u2019ve prioritized,\u201d continues&nbsp;Ginsburg.&nbsp;Conversations, both casual and work-related, foster a welcome atmosphere of psychological safety. \u201cYou have to be intentional about building relationships when times are good; then you\u2019ll have that to fall back on for tough times.\u201d<\/p>\n\n\n\n<p>When the DSO tours, there\u2019s ample time for casual interaction, for instance at hotel bars and restaurants, and that is a necessity for getting through tough patches together. \u201cThings go wrong sometimes,\u201d Ginsburg admits, \u201cbut we come back together, recognize that it was hard, and try to fix it.\u201d<\/p>\n\n\n\n<p>For a large organization like DSO, staffing is also part of the equation. Hannah Lozon, Senior Director of Talent and Culture, notes that the HR staff has increased from 1.25 full-time-equivalent positions (whose entire work was occupied with benefits administration and new employee paperwork processing) to four full-time employees. Lozon and her team now have time to listen and to support. All staff meet eight times per year, with Lozon leading de-siloing ice-breaker activities. Prompts might be to tell each other about a concert you\u2019re looking forward to and why, or to find ten things that four of you have in common. Via Microsoft Teams, staff also share a \u201cgood word\u201d every Friday\u2014one thing that went well in one\u2019s week. It\u2019s a fun, easy way to share about each other\u2019s work and personal lives in a hybrid environment.<\/p>\n\n\n\n<p>The DSO will host its 3rd annual staff anniversary event this June, a 90-minute celebration with years-of-service pins, gifts for those celebrating milestone years of service, and a feature on employees celebrating 10+ years at the DSO. This event has become a celebrated staple in the annual calendar and an easy way to express appreciation for the staff behind the scenes. \u201cI was at a webinar recently where the research mentioned the fact that \u2018the happiest places on earth celebrate often.\u2019 The more we can build that into our culture, the more dividends it has for our workplace,\u201d Lozon says.<\/p>\n\n\n\n<p>DSO involves musicians in as many committees and task forces as possible, alongside board and staff. Among the DSO\u2019s cross-sector working groups are the Equity Champions, advancing the work of diversity, equity, and inclusion\u2014a group, notably, with no senior management, so that hard issues can be voiced freely. DEI learning sessions continue for musicians and staff. President and CEO Erik R\u00f6nmark has told the team that the DSO\u2019s commitment to inclusion will continue despite changes in the national climate. That ongoing internal work, together with the scale and success of the outward-facing Detroit Strategy (an ambitious set of tailor-made partnerships across the city), keeps musicians and staff invested in the distinctive vision of the DSO to be \u201can inclusive and culturally relevant community where all people can experience their world through music.\u201d<\/p>\n\n\n\n<p>Lozon stresses the importance of leadership modeling the behaviors desired among staff and musicians. \u201cIf we\u2019re good at providing safety, communication, recognition\u2014that rolls downhill. If we don\u2019t, that\u2019s a liability.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><\/p>\n<\/blockquote>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50\"><a class=\"wp-block-button__link has-coral-background-color has-background wp-element-button\" href=\"https:\/\/americanorchestras.org\/power-of-inclusion-lansing-symphony-orchestra-communication-starts-at-the-top\/\">Previous: Lansing Symphony Orchestra: Communication Starts at the Top<\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50\"><a class=\"wp-block-button__link has-coral-background-color has-background wp-element-button\" href=\"https:\/\/americanorchestras.org\/power-of-inclusion-arkansas-symphony-orchestra-retention-through-caring\/\">Next: Arkansas Symphony Orchestra: Retention Through Caring<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-coral-background-color has-background has-text-align-left wp-element-button\" href=\"https:\/\/americanorchestras.org\/catalyst-guide-the-power-of-inclusion\/\">Return to the full guide<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p id=\"1\"><em>Photo: Detroit Symphony Orchestra staff are intentional about building relationships with each individual musician. Here, its musicians and board members work together at the orchestra\u2019s annual Day of Service, held at Keep Growing Detroit. Photo by Natalie Berger.<\/em><\/p>\n\n\n\n<p><\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>After years of intentional work on inclusion and belonging, the DSO can now boast a notably healthy workplace. They have coined the term \u201cone DSO.\u201d<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":20,"featured_media":45488,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[133],"tags":[],"class_list":["post-45397","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-learn","format-guide","topic-equity-diversity-inclusion"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Power of Inclusion - Detroit Symphony Orchestra: Inclusion Drives a Turnaround - americanorchestras.org<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/americanorchestras.org\/power-of-inclusion-detroit-symphony-orchestra-inclusion-drives-a-turnaround\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Power of Inclusion - Detroit Symphony Orchestra: Inclusion Drives a Turnaround - americanorchestras.org\" \/>\n<meta property=\"og:description\" content=\"After years of intentional work on inclusion and belonging, the DSO can now boast a notably healthy workplace. 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